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Home Terms and Conditions

OVERVIEW

This website is operated by TOPAZETTE. Throughout the site, the terms “we”, “us” and “our” refer to TOPAZETTE. TOPAZETTE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

SECTION 1 – PRODUCTS

  • Due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100% to those in the items themselves and may not be considered a defect.
  • A difference in measurements of 0.5” or less may not be considered a defect.
  • A stain not bigger than a 10-cent coin may not be considered a defect.
  • Alignment issues not more than 0.5” may not be considered a defect.
  • The placement of prints may differ per piece for printed apparel and may not be considered a defect.
  • Loose thread(s) may not be considered a defect and is/are recommended to be trimmed away.
  • Minor thread pull that does not affect the overall aesthetic of the apparel may not be considered a defect.
  • Slight imperfections on buttons/ chains/ belts or any other accessories/embellishments are not considered a defect.
  • Slight imperfections that do not affect overall aesthetics may not be considered a defect, especially for the ombre series.
  • Slight imperfection for lace, eyelet, and/ or embroidery details may not be considered a defect. 
  • Small specks and dots on light-coloured digitally printed and/or linen items are unavoidable and may not be considered as a defect.
  • Slight imperfections/ light creases on any swimwear, or lingerie are unavoidable and may not be considered as a defect.
  • Slight stains or slight imperfections and/or misalignment of seams in the inner lining may not be considered as a defect.
  • TOPAZETTE decision is final as to what constitutes as a defect for such cases.
  • All items sold are not related to any other brand/ logo/ group. Any similarity is purely coincidental.

SECTION 2 – ORDER 

  • No amendment to the order can be made once it has been placed and confirmed.
  • All refunds regardless of the reason(s) will be only in the form of store credits.
  • Change of color/ size/ design will not be allowed once the order has been confirmed so that we can process all orders efficiently.
  • Order cannot be cancelled or refunded once it has been confirmed.
  • Any discount code not entered during checkout or any purchase made right before/ after any sale event (Regardless of the number of minutes/ hours) is not eligible for a refund.
  • All orders are only eligible for 1-time return credit. 
  • All sale items will not be eligible for any exchange, return, or refund.

SECTION 3 - FIRST TIMER DISCOUNT CODE 

  • Orders placed with the first-timer discount code are eligible for a one-time return for store credits.
  • The first-timer discount code cannot be used or stacked with any other promotion or sale. 

SECTION 4 – PAYMENTS

https://www.topazette.com/pages/payment

SECTION 5 – DELIVERY

https://www.topazette.com/pages/shipping-info

SECTION 6 – BACKORDER

The estimated date of arrival for all ongoing backorders is approximately 8 to 10 weeks from the date of purchase unless otherwise stated. For an estimated timeline, please refer to our Backorder Status page. Please place your order only if you are comfortable with the waiting time. 

Please kindly note that the dates are estimated subjected to a buffer of around 2 to 3 weeks. As there may be unforeseen circumstances at times, we hope to seek your kind understanding if there are any delay. 

If your order consists of both instocks and backorders, you will have to split your order into 2 shipments (for local orders). Backorders will be shipped out together as 1 shipment when the last backorder arrives. If you wish to receive any backorder first, please email us at sales@topazette.com. Postage fees apply.

SECTION 7 – REFUND AND EXCHANGE

  • All refunds and exchanges through the store is governed by our Exchange and Return Policy.
  • Please take note that all refunds will be only in the form of store credits regardless of reason(s).


SECTION 8 – TOPAZETTE REWARDS

  • All loyalty points are non-transferrable and non-exchangeable for cash.
  • There is no reward point for TOPAZETTE BEAUTY category and sale category. Rewards points will not be issued if used with discount codes other than our membership codes unless otherwise stated. 
  • Reward points cannot be used in conjunction with any other discount code.
  • For more information with regards to our Topazette rewards membership program, please click here.
  • TOPAZETTE reserves the right to remove any customer from our rewards program at any point in time without prior notice.

SECTION 9 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@topazette.com

SECTION 10 – PLAGIARISM

All photos and content on our website and social media platforms are works of TOPAZETTE and using of our images for personal sale purposes is not allowed. Copyright infringement is dealt strictly and legal action will be taken against resellers who use our content.

 

Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.

TOPAZETTE reserves the right to amend the terms & conditions at any point in time without prior notice. TOPAZETTE decision is final.

Last updated: 24 April 2024