Exchange & Return Policy

Eligible for Return:

• First-time discount code
• Weekly 10% discount code (if any)
• Normal membership discounts (Insider, Rising Star, Hall of Fame)

Not Eligible for Return:

• Beauty products, swimwear, lingerie, one-size apparel, accessories, knit items (as specified on product pages)
• Sale items, bundle discounts, Telegram exclusive discounts, birthday membership discounts, orders with redeemed reward points

Return Procedure:

1. Email us at sales@topazette.com with your order number and item(s) within 10 days of receiving your parcel.
2. We will confirm the return eligibility and send you a return procedure.
3. Returns must be sent via a courier with valid tracking. Postage costs are at the buyer’s expense.
4. Overseas customers may also return items, but additional postage deductions may apply.
5. TOPAZETTE reserves the right to decline returns not meeting conditions. Rejected returns will be held for 30 days before being considered complete.

Store Credit:

• Return store credit can be used on the credits and rewards page for future purchases.
• Only one store credit return per order. Subsequent orders with store credit will not be eligible for return.
• Store credit will be issued to the original account.

Exchanges for Wrong Size/ Design/ Colour:

• If you're unsatisfied, we offer a 6-month store credit (from issue date) for eligible returns.
• The item must be in its original packaging and with tags intact.
• Requests must be made from the original order account.
• Items must be purchased from our website (www.topazette.com), not third-party platforms.

Out of Stock Item:

• If the item is unavailable, you can opt for a design/colour change or full refund via store credit.

Defective Items:

• Please email sales@topazette.com with a snapshot of the defective item within 10 days from receipt (based on courier tracking).
• Exchanges are accepted only if the item is unused, unwashed, with tags and original packaging. Defects due to washing, colour running, or slight size differences (under 1 inch) are not accepted.
• Store credit is issued if the item is no longer available; otherwise, an exchange will be offered.

Wrong Item or Size Sent:

• Apologies for the mix-up! Email us at sales@topazette.com with your order number and a photo of the wrong item within 10 days.
• The item must be in its original condition to be exchanged. If the item is out of stock, store credit will be issued.

Note:

• By using our site, you agree to the terms and conditions.
• We reserve the right to amend the policy at any time without notice. TOPAZETTE’s decision is final.

Last updated: 7 November 2024