Q: Do you have a retail store?
A: No. We are fully based online for now.
Q: What payment methods do you accept?
A: We accept major credit cards for local and international orders as well as Shopback and Atome for local orders. You can select your preferred payment method at checkout.
Q: How can I contact customer service?
A: You can contact our customer service team by emailing us at sales@topazette.com or by filling out the contact form on our website. We typically respond within 1 to 3 working days.
Q: What is a backorder?
A: A backorder is a process of purchasing a popular product that is sold out with the understanding that it will be shipped at a later date when it becomes available. Essentially, it means that the item is on order from the supplier and is expected to be restocked at a later time. Customers can place an order for the item and pay for it upfront, and the item will be shipped out to them as soon as it is restocked. Backorders are a common practice in the retail industry to ensure that customers can still purchase products even when they are temporarily out of stock.
Q: Do you offer gift cards?
A: Yes we do. You may purchase it by clicking here.
Q: Do you have a loyalty program?
A: Yes we do. You may find out more by clicking here.
Q: How do I utilize my reward points?
A: You will be able to utilize your reward points when you have a minimum of 1500 points. Please log in to your account and go under My Account > Reward points to check if you have enough points for redemption. You will not be able to utilize reward points with any discount code or if your cart consists of a sale item. Hence, do ensure that you do not key in any discount code or add any sale item to cart if you wish to utilize your reward points. You will be able to redeem it at the "Credits and Rewards" page right before the "Payment" page. 
Q: How do I utilise my birthday discount?
A: Please log in to your account via our website and click on My Account.
Check your Membership type: Member, Insider, Rising Star or Hall of Fame
Birthday discount requires a discount code. Please refer to the discount codes below:
| Membership Tier | Discount Code |
| Member | Memberbirthday |
| Insider | Insiderbirthday |
| Rising Star | Rsbirthday |
| Hall of Fame | HOFbirthday |
Kindly note the terms and conditions for the birthday discount: Capped at $500, not applicable to backorders, and not valid for exchange, return, or refund.
Q: How do I know what size to order? I do not understand your size guide.
A: All our measurements are taken in inches, laid flat on the ground. To convert your measurements. from cm to inches, simply Google "cm to inches". Do note that you will need to divide the measurements by 2 since we only measure one side of the item. Please check out our size guide for more.
Q: How do I track my order?
A: You can track your order by logging into your account on our website and clicking on "My orders." You will see a tracking number beside the order number when it is available. You will also receive an email with tracking information once your order has been shipped.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping within Singapore typically takes 2-3 business days. International shipping can take up to 14 business days. For more detailed information, kindly refer to our Shipping page.
Q: Do you offer international shipping?
A: Yes, we offer international shipping Worldwide. Shipping fees vary depending on the destination and shipping method selected.
Q: Can I cancel or modify my order?
A: No amendment can be made once your order has been placed but our team will still do our best to assist on a best-effort basis. We may be able to cancel or modify it for you if the order has yet to be processed. Please contact our customer service team as soon as possible to make any changes.
Q: What is the return policy?
A: We have a flexible return policy that allows you to return items within 10 days of receiving them. Items must be in their original condition with tags attached.
Q: I bought the wrong size, how do I exchange it?
A: We do not offer a 1-1 exchange for items purchased. Instead, we offer store credit that can be used for your next purchase. Please proceed to do a return.
Q: How do I submit a return request?
A: You may email sales@topazette.com with the Subject title: "Return request for order #" and our team will assist you by sending you the return procedure.
Please do not submit any return request on Tiktok for all exchanges or returns.
Kindly email sales@topazette.com for us to assist you with all Tiktok orders.
Q: What is the return policy?
A: We have a flexible return policy that allows you to return items within 10 days of receiving them. Items must be in their original condition with tags attached. All knits, bundles and sale items are not eligible for any exchange, return or refund.
Q: I bought the wrong size on Tiktok, how do I exchange it?
A: We do not offer a 1-1 exchange for items purchased. Instead, we offer store credit that can be used for your next purchase. Please proceed to do a return.
Q: How do I submit a return request?
A: You may email sales@topazette.com with the Subject title: "Return request for order # from Tiktok" with a screenshot of your purchase and our team will assist you by sending you the return procedure.
Q: Can I cancel my order?
A: You may cancel the order from Tiktok app as long as the order has not been processed yet. Once the order has been processed, you will not be able to cancel the order anymore.
Q: What happen after I return my order?
A: You will be issued with a store credit valid for 180 days to your TPZ account. If you do not have an account with us yet, please create one on www.topazette.com
The amount issued will be the final price paid after deducting all discounts.
Q: Do I get to accumulate my spending or earn points when I shop on Tiktok?
A: Unfortunately, all purchase on Tiktok will not count towards your total spending on our official website and you will not be able to earn any point as well.